Support

Choose the right support route.

Use one of the public support sections below. Do not post passwords, private email, payment secrets or private account details.

Report Bug Appeal Ban Read Rules

Account problem

Account Help

Launcher problem

Microsoft Store launcher, connection and startup help.

Launcher Help

Ban appeal

Appeal a punishment with clear details and evidence.

Appeal Ban

Bug report

Report website or server issues with steps to reproduce.

Report Bug

Player report

Report rule-breaking with evidence and context.

Report Player

Shop / credits issue

Official help for credits, premium and payment questions.

Shop Help

Forum / profile issue

Help with posts, profiles, messages and community features.

Website Help

Other

Use general support if your issue does not fit elsewhere.

General Help

Official launcher Use the certified Microsoft Store build.

The old unsigned website installer is no longer the main public download route.